Managed IT Services

'I.T. SUPPORT FROM PEOPLE WHO GET ON WITH IT'

Whether your business relies on a single personal computer or a fully commissioned network, Totel Solutions can provide you with the expert support and attention that your company deserves.

When your I.T. system is down the productivity of your company is reduced leaving you at a disadvantage. Totel Solutions help ensure that your I.T. system is continuously running so your company is operating at maximum efficiency.

All of our support contracts include remote, telephone and on-site support as standard.

TELEPHONE SUPPORT

Our Telephone support is offered at a fixed cost, which provides your team with help whenever and wherever they need it. Let Totel Solutions worry about your I.T. problems so that you and your staff can concentrate on their jobs.

The support we offer is always comprehensible enabling us to solve your computer problems instantly and easily.

Totel Solutions staff are always ready to take your calls and emails. They will advise you in an efficient but comprehensible manner. We are a friendly team who understand how frustrating systems can be if they are causing you a problem and we are always patient and sympathetic to our clients.

Your problem is our problem and we will do whatever it takes to make sure your problem's fixed. You only have to relax while we deal with any other suppliers, manufacturers or service providers.

Over a whopping 92% of all our support incidents are resolved by telephone and remote support.

REMOTE SUPPORT

By fitting a small piece of software into your system staff at Totel Solutions are able to share your screen with you. This means from our computers in our office we can see exactly what is on your monitor and control your computer. This amazing piece of software means we have control of your screen and can fix your problem immediately. All you have do to is concentrate on other work while we solve your problem.

Our internet based remote control software only takes 10 seconds to install and get up and running.

To experience a five minute remote session demonstration, please contact us on 0844 20 90 616.

ONSITE RESPONSE

When all else fails Totel Solutions will make sure that a qualified engineer is at your premises as promptly as you need them. We understand that when things go wrong your productivity is reduced and we will respond to your demands urgently and efficiently.

Use our onsite response for support issues; network administration, minor projects, installation and configuration.

Our onsite engineers are of course highly qualified and extremely experienced in trouble shooting. Working with Totel Solutions means they will also be fully informed about your network and have access to all the necessary information, meaning you have the best engineer for your system.

RESPECT FOR YOUR BUSINESS.

When at your place of work our staff are always courteous and well informed. All of Totel Solutions employees respect your business needs, ensuring you're fully satisfied is always our priority.

REMOTE MONITORING

If you regard your server as critical to your business then you need remote monitoring. Remote monitoring until recently is a luxury only the largest corporations had access to. Now Netstar is able to bring remote monitoring to small and medium sized businesses.

By remote monitoring your critical devices and software is linked to our network operations centre. A predictive analysis tool sends performance data to us constantly, so that as soon as there is a problem we are alerted immediately so that we can respond immediately.

 

SCHEDULED VISITS:

Because prevention is better then cure.

Although we now have the technology to look after your system from our office, there are still vital maintenance tasks that should be carried out regularly. By sending an engineer to your location on a regular basis we can make sure your system is running perfectly, to prevent you from having to spend money on an expensive call out. How often Totel Solutions visit your company is up to you.

LAN AUDIT

Are you happy that your system is meeting your business needs adequately? If the answer's 'Yes' ask yourself if you're certain of all the facts. At Totel Solutions we offer an initial LAN audit. This comprehensive audit is the perfect way to gather all the information required to enable us to offer you the best recommendations and options for the future of your I.T. systems. The audit gives Totel Solutions the opportunity to fully familiarise ourselves with your I.T. systems so we can identify exactly the areas that need improving.

REMOTE WORKING

“Remote working” or, for the vast majority of us, “working from home” has now become a fact of life. On the one hand, staff can clearly gain from a better work/life balance; while the company has the opportunity to cut the cost of office overheads and reduce “dead” travel time.

The “hard” benefits such as savings on reduced office space and travel time are easy to quantify. The UK Teleworking Association believes that businesses can reduce their office space by as much as 50% in some instances – yielding very considerable “hard cost” savings. Companies such as Cisco and BT have reduced their property portfolios by between 20% and 30% through remote working.

When you add to these “hard benefits” the longer term “soft benefits” like improved productivity, reduced absenteeism, improved quality of service and reduced staff churn, the case becomes pretty compelling.

SECURE VPN CONNECTIONS

A Virtual Private Network or VPN for short is relatively new technology, that allows two or more private networks (or computers) to connect securely over the Internet.

FIREWALLS - PROTECT YOUR BUSINESS

Attacks on computer networks from the Internet have dramatically increased in sophistication and frequency over the last year. These attacks are affecting all types of networks from a handful of users up to large corporations.

Many people believe that their IT system is not a target. This can be an expensive mistake. Even if you believe that the data you store on your network is not sufficiently sensitive to attract a hacker attack, most of the more common attacks occurring today use automated systems, roaming the Internet looking for vulnerable networks. These attacks can occur randomly so it's only a matter of time before any poorly protected system is hit. This will cost time, money and possibly lost data.

 

ANTI-VIRUS / ANTI-SPAM

Viruses and spam can disrupt your business – slowing down your networks, corrupting data and flooding inboxes with irrelevant junk mail.

With the help of Sophos Totel Solutions, stop around 10,000 unsolicited e-mails daily from reaching our clients inboxes.

Sophos small business solutions are a simple way to protect your business instantly; blocking spam and eliminating viruses before they strike.

With Sophos Small Business Suite, you’re open for business, closed to virus and spam threats!

 

If you would like to find out how Totel Solutions can help your company secure your I.T. please call us FREE on 01332 866666.